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Delivery Information

Fast

We can deliver quickly as we know the importance of having a place to sleep. But you can still choose the day & time that suits you.

Using our specialised couriers we are able to deliver anywhere in the UK and worldwide to 197 countries

Free Returns

We offer free returns and a full refund within 14 days if you're not happy with your bed when you receive it.

There's no re-stocking fee like others, so there's nothing to worry about. Terms & Conditions do apply with certain exceptions.*

Handmade

Yes, believe it or not, we still do make each bed to order by hand.

Over the many years we have streamlined our factory here in Leicester, UK to ensure the balance between speed and quality. Everything we sell is handmade in the UK.

Flat Packed

All beds are flat packed in a minimum of 2 boxes, designed to be lighter and easier for transportation.

This also helps greatly for those putting up their beds in lofts and tight spaces.

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Further Delivery Information

Unfortunately, we are unable to give a time throughout the day that your delivery will arrive. We are only able to tell you the day on which it will arrive. This is due to our courier and other uncontrollable variables such as traffic, delays and other factors.

*All deliveries to the 48 contiguous states are delivered according to what option was selected at checkout when purchased. If you would like your bed to be delivered outside the 48 contiguous states, please contact us to discuss the best delivery option and rate.

If you have any queries about your order, simply contact us for an update or check your account and order status.

We require 7 working days prior to the advertised delivery date of your order if you wish to postpone your scheduled delivery date.

Our use of a third party courier for delivery ensures your bed and/or bedding will be brought to your doorstep on the day you requested. However if your bed gets delayed during delivery through the courier, we cannot take responsibility.

Upon delivery, you will be requested to sign in acknowledgement of your receiving the packages, you will not be able to take the packages without signing. You must sign in acknowledgement of there being no damage to the packages. You must sign in acknowledgement of all packages being present as ordered. If there is any damaged packages within your delivery, they should be returned with the courier after signing. You must contact us as soon as possible in order for us to send replacement parts if necessary.

We do not include a white-glove service as part of our delivery options. The packages will be delivered to the front door of the property, but no further. If you are living in multi-story accommodation it is not required for the courier to transport your packages to your front door, regardless of which floor you reside on. This decision is at the discretion of the delivery driver.

As we do not offer a white-glove service, we will not construct the bed frames for you, as they are flat packed for self-assembly.

International deliveries are subject to a non-guaranteed time frame which could vary depending on a large variety of factors. Any estimates of delivery time are for a guide purpose and are subject to circumstances such as area-specific customs/public holidays.

Does not include Sundays. - We reserve the right to amend if ordering a large quantity of items.

Made in England
Shipping Worldwide

Note: International shipping prices are charged per bed rather than per order. This is due to the bulky nature and weight of these products.

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Would you like to plant a tree?

100% of your donation will go to the ITF. A UK registered charity no. 1106269

Our current tree planting focus is in the Lower Imenti Forest near Mount Kenya National Park in Kenya, Africa. A variety of species will be planted in partnership with the International Tree Foundation (ITF). These trees will be for Agroforestry and Reforestation projects to help local communities live a better life.

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